Functional Support
Posting setup, dimensions, approvals, workflows, master data, finance, purchasing, sales, inventory, projects and day-to-day process questions.
Business Central Support
Protect business continuity with responsive functional and technical support, proactive system care, user guidance, reporting assistance and continuous Business Central improvement.
Business Central Services
Reliable Business Central Support Beyond Go-Live
Business Central supports finance, sales, purchasing, inventory, and daily operations. Leaforge gives your team dependable access to experienced consultants who resolve issues, answer user questions, improve configurations, and help the platform evolve with your business.
- Fast functional and technical issue resolution
- Practical user guidance and configuration assistance
- Continuous optimisation as business needs change
ONE SUPPORT PARTNER ACROSS YOUR ERP
Functional, technical and operational assistance
Get coordinated support across finance, sales, purchasing, inventory, projects, reporting, integrations and user adoption.
MICROSOFT
DYNAMICS 365
Business Central
Financial
management
management
Project
management
management
Sales & service
management
management
Operations
management
management
Supply chain
management
management
Reporting
& analytics
& analytics
DEPENDABLE BUSINESS CENTRAL SUPPORT
Keep Your ERP Stable, Productive and Ready for Growth
From urgent issue resolution to planned enhancements, Leaforge provides practical support that reduces operational disruption, strengthens user confidence and helps your Business Central environment deliver more value over time.
Business Central Support
Fast, Reliable Issue Resolution
Get structured assistance for posting errors, configuration issues, permissions, workflows, reports, integrations and user questions. We investigate the root cause, communicate the solution clearly and help reduce repeat incidents.
Business Central Support
Functional and Technical Expertise
Access consultants who understand both business processes and Business Central technology. We support finance, sales, purchasing, inventory, projects, service, AL extensions, APIs, integrations and reporting requirements.
Business Central Support
Proactive System Health and Optimization
Move beyond reactive support with periodic reviews of setup, performance, job queues, extensions, permissions, workflows and recurring user pain points. We identify practical improvements before small issues become operational risks.
Business Central Support
Release Readiness and Enhancements
Stay prepared for Microsoft release waves and changing business needs. We help review extension compatibility, test important processes, introduce approved enhancements and maintain a controlled improvement backlog.
Business Central Support
User Guidance, Training and Adoption
Give users timely guidance when processes change or knowledge gaps appear. We provide role-based assistance, refresher sessions, process documentation and practical recommendations that improve adoption and data quality.
COMPLETE SUPPORT COVERAGE
One Team for Everyday Questions, Critical Issues and Continuous Improvement
Our support model combines functional consulting, technical troubleshooting and practical process guidance. Your users get a clear route to expert help, while management gains better visibility over recurring issues, priorities and improvement opportunities.
Technical Support
AL extensions, errors, permissions, job queues, APIs, integrations, environment issues, extension conflicts and technical investigation.
Reporting & Data
Financial reports, account schedules, analysis views, Excel layouts, Power BI support, data correction guidance and reporting improvements.
Users & Access
User setup, permission troubleshooting, role-centre guidance, onboarding support and practical assistance for new or changing responsibilities.
Updates & Testing
Release impact review, sandbox validation, extension compatibility checks, regression testing guidance and controlled deployment support.
Process Improvement
Recurring issue analysis, automation opportunities, configuration refinements, control improvements and prioritised enhancement planning.
Integrations & Interfaces
Support for connected applications, web services, APIs, import/export routines, payment interfaces and integration monitoring.
Training & Documentation
Role-based refresher training, process notes, troubleshooting guidance and knowledge transfer to help users become more self-sufficient.
FLEXIBLE SUPPORT PLANS
Choose the Support Term That Matches Your Business
Select a monthly, quarterly, half-yearly or yearly engagement. Each plan can be tailored by support hours, users, modules, environments, integrations, required coverage and agreed response priorities.
01MONTHLY
Monthly Care Plan
Best for active teams needing regular access to expert help.
- Allocated monthly support capacity
- Functional and technical ticket assistance
- Month-end and operational guidance
- Minor configuration and report changes
- Monthly ticket and usage summary
- Flexible renewal as needs evolve
02QUARTERLY
Quarterly Assurance Plan
Best for stable environments that need scheduled expert review.
- Quarterly support-hour allocation
- Planned system health review
- Priority backlog and issue review
- Reporting and process improvement workshop
- Release-readiness discussion
- Quarterly recommendations summary
03HALF-YEARLY
Half-Yearly Optimisation Plan
Best for businesses seeking periodic control and improvement reviews.
- Six-month support engagement
- Deep functional and technical health check
- Configuration and permission review
- User refresher and knowledge-gap review
- Enhancement backlog clean-up
- Six-month improvement roadmap
RECOMMENDED
04YEARLY
Yearly Managed Support
Best for long-term continuity, governance and continuous improvement.
- Annual support and improvement partnership
- Planned support capacity across the year
- Priority coordination for critical business issues
- Quarterly governance and service reviews
- Proactive release and system-health planning
- Annual Business Central optimisation roadmap
Need a custom arrangement?
We can also create ad-hoc, prepaid-hour, dedicated-resource or managed-service plans. Final scope and commercial terms are defined after reviewing your modules, users, integrations, open issues and expected support coverage.
A CLEAR SUPPORT EXPERIENCE
From Request to Resolution—With Visibility at Every Step
Our structured approach helps keep communication clear, priorities aligned and solutions properly documented.
Log the Request
Share the issue, question or improvement requirement with relevant screenshots, examples and business impact.
Assess and Prioritise
We review severity, affected users, business process, environment and any temporary workaround.
Resolve and Validate
Our consultant investigates, tests the solution and coordinates validation with your nominated users.
Document and Improve
We communicate the outcome, capture useful guidance and identify preventive or optimisation actions where relevant.
MORE THAN A HELP DESK
Turn Support into a Long-Term Business Central Improvement Programme
Good support should do more than close tickets. It should help your organization protect business continuity, increase user confidence, strengthen controls and continuously improve the way Business Central supports daily work.
Reduce disruptionResolve issues before they delay finance and operations.
Improve adoptionGive users trusted guidance and practical training.
Control ERP changesPlan enhancements, updates and integrations carefully.
Increase long-term valueContinuously refine processes, reports and automation.
Leaforge Business Central Support
Business Central Support Frequently Asked Questions
Understand our support coverage, engagement plans, issue handling, enhancements and onboarding approach.
We support functional questions, setup and posting issues, permissions, workflows, reports, data guidance, integrations, extensions, job queues, user queries, release readiness and planned process improvements.
Yes. Support can be structured around the term and service level that suits your business. Plans may include allocated support capacity, planned reviews, proactive health checks, training and continuous-improvement activities.
Yes. Our service can combine functional consulting with technical assistance for AL extensions, APIs, integrations, environment issues and troubleshooting. The exact resource mix is agreed during support onboarding.
Yes. We can review the existing setup, extensions, integrations, documentation and open issues before agreeing the support scope. Where required, we begin with a system assessment and structured knowledge-transfer process.
Requests are assessed according to business impact, affected users, available workarounds and agreed support coverage. Critical operational issues are prioritised, while normal requests and enhancements are planned through the support backlog.
Minor configuration, reporting or extension changes may be handled within the agreed support capacity. Larger developments, integrations or projects are estimated separately so that scope, testing and deployment remain controlled.
Yes. Leaforge can support Business Central customers and partner organisations remotely across different regions. Working hours, communication channels and required coverage are agreed as part of the support plan.
We review your user count, modules, customizations, integrations, ticket history, internal capability, operational calendar and improvement priorities. Based on that assessment, we recommend an appropriate term, capacity and governance model.
WHY CHOOSE LEAFORGE 365
Why Choose Leaforge 365
Leaforge Technologies helps businesses successfully adopt and manage Microsoft Dynamics 365 Business Central with professional implementation, customization, support, upgrade, consulting, audit, and training services.
Our goal is to deliver ERP solutions that are practical, user-friendly, scalable, and aligned with your business needs—helping you build a reliable ERP foundation for long-term growth.
Proven ERP Expertise
Tailored BC Solutions
Ongoing BC Support
Learn More
Business Central–
Focused Expertise
We specialize exclusively in Microsoft Dynamics 365 Business Central. Our consultants have deep functional and technical expertise across finance, supply chain, sales, and operations, ensuring your system is implemented correctly from day one.
Proven Rapid Implementation
Methodology
Our structured rapid implementation framework is based on Microsoft best practices and real-world project experience. This allows us to deliver faster go-lives with minimal risk while maintaining system stability and performance.
Fixed Scope, Predictable
Pricing
We offer clearly defined implementation packages with fixed scope and transparent pricing. This eliminates unexpected costs, helps with budgeting, and gives you complete confidence in project delivery.
Faster Time to Value
By focusing on standard Business Central functionality and minimizing unnecessary customization, we help you go live quickly and start realizing business benefits sooner — improved visibility, better control, and streamlined operations.
User Training & Adoption
Focus
We don’t just implement software — we ensure your team can use it effectively. Our role-based training approach helps users adopt Business Central quickly and confidently, maximizing ROI.
Strong Post-Go-Live
Support
Our partnership doesn’t end at go-live. We provide post-implementation support, optimization, and enhancements to ensure your Business Central system continues to grow with your business.
Leaforge Technologies
Book a Consultation
Build the Right Business Central Solution
Our consultants can help you select, configure, and implement the capabilities your teams need now, with room to expand as your business grows.